Nearshore Inbound Call Experts, aka NICE Global, is a state of the art call center located in Montego Bay, Jamaica. The company provides a valuable service to companies of all sizes, which is to be a resource for their customers and to offer immediate resolutions to their questions.
NICE offers an array of products like IT support, customer service agents, and quality assurance resources. NICE Global is part of an all-star team dedicated to ensuring that its clients are monetizing their online traffic and getting the highest return on their marketing spend.
Nearshore Inbound Call Experts provides inbound solutions for remote computer repair and customer support. The company is in the English-speaking Cazoumar Free Zone in Jamaica. NICE Global has years of experience with inbound customer care.
NICE Global trains its employees to handle customer’s calls with efficiency, professionalism, and enthusiasm. Each call agent is expected to maintain high standards and receives ongoing evaluations and training. Employees are motivated to do their best work for the customers, clients, and company, and receive great benefits and motivational awards for outstanding service.
The co-founder of NICE is Paul Herdsman, who was born in Jamaica. He started the company in 2013 after realizing that maintaining several outsourcing centers across the globe was a hard way to run a business. Herdsman has been happy with his decision to open NICE in Montego Bay, and thinks the workforce is very dedicated, energetic, and intelligent.
Prior to co-founding Nearshore Inbound Call Experts, Herdsman was also the co-founder of ATS Digital. He began his early career in business development for companies iS3, Inc. and for JM Family Enterprises, Inc. He attended Florida Atlantic University, where he received a degree in business.
As an entrepreneur, solving tough problems is something that Herdsman recommends learning how to do early on, but also to learn from your mistakes. He values the time that he spends with his family, and makes an effort to keep his business meetings and communications to the point. Herdsman also advises that it’s important to learn about each function of your company in an effort to support its functionality.
Minister of Industry, Investment and Commerce, Hon. Anthony Hylton talks states that the time has come to showcase Jamaica to the world, as a major hub for Business Process Outsourcing (BPO) in an article entitled: “Time to Showcase Jamaica As Major BPO Player”.